ITIL --> A set of standards (Best Practices in IT Industry)

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

• reduced costs;
• improved IT services through the use of proven best practice processes;
• improved customer satisfaction through a more professional approach to service delivery;
• standards and guidance;
• improved productivity;
• improved use of skills and experience; and
• improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

 ITIL includes following broad processes :


Service Opeartion
Service Strategy
Continual Service Improvement
Service Transition
Service Design


We shall be discussing in more details for each of the above mentioned in next article.

(Declaration: Contents are taken from www and are not solely written by me.